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Refund policy

Return & Refund Policy

We want you to be happy with your Wingman Creator product. If something is not right, please contact us and we will do our best to find a fair solution.

14-Day Return Policy

You have 14 days after receiving your item to request a return.

The fastest way to start a return is through your account at account.wingmancreator.com, where you can request a return or cancellation directly. You can also contact us at:

shop@wingmancreator.com

Please include your order number. You may provide a reason for the return, but this is not required when exercising your statutory EU right of withdrawal.

Please notify us of your decision to withdraw before sending the goods back. Exercising your statutory EU right of withdrawal does not require our approval.

We will provide return instructions. For statutory EU withdrawals, please send the goods back within 14 days after notifying us, even if you have not yet received our instructions.

Returns must be sent to:

Wingman Creator di Pietro Leon Kiaulehn
Via Gorizia 4
38066 Riva del Garda
Italy

Condition of Returned Items

Returned items must be complete, undamaged, and returned with all accessories and packaging where possible.

You may inspect the product as you would in a shop. However, if the product has been used beyond what is necessary to check its nature, characteristics, and function, and this causes a loss in value, we may reduce the refund accordingly.

Please take care when checking the product and repacking it for return.

Return Shipping

For standard returns and withdrawals, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service, as we cannot take responsibility for items lost or damaged during return shipping.

If the item is defective, damaged, or if you received the wrong product, please contact us immediately. In these cases, we will review the issue and help arrange a suitable solution.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as you receive it.

If the item is defective, damaged, or if you received the wrong product, contact us immediately at:

shop@wingmancreator.com

Please include your order number, a short description of the issue, and photos or videos if possible. This helps us evaluate the problem quickly and find the right solution.

This does not affect your statutory consumer rights.

European Union Right of Withdrawal

If you are a consumer located in the European Union, you have the statutory right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason.

To exercise your right of withdrawal, you can use the electronic withdrawal function in your account at account.wingmancreator.com, or contact us at:

shop@wingmancreator.com

After notifying us of your withdrawal, you must send the goods back within 14 days.

For withdrawals, we will refund the payments received from you for the returned item, including the standard delivery cost if the full order is returned. Additional costs for express shipping or special delivery options are not refunded.

We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent them back.

Pre-order Items

Pre-order items are charged in full at the time of checkout. For EU consumers, the 14-day withdrawal period starts on delivery. You may also exercise your right of withdrawal before delivery. If a pre-order item is cancelled by Wingman Creator due to unavailability or significant delay, you will receive a full refund to your original payment method within 10 business days. If you wish to cancel your pre-order before shipment, please contact shop@wingmancreator.com with your order number.

Non-EU Orders, Customs, and Import Costs

For orders shipped outside the European Union, customs duties, import taxes, brokerage fees, or other local charges may apply.

These charges are the responsibility of the customer and are not collected or controlled by Wingman Creator unless clearly stated during checkout.

If an order is returned, customs duties, import taxes, or local charges paid by the customer are usually not refundable by Wingman Creator. Please contact your local customs authority or courier for information about possible refunds of import charges.

Refunds

We will notify you once we have received and inspected your return.

Refunds will be issued to your original payment method.

For EU withdrawals, we will issue your refund without undue delay and no later than 14 days after being informed of your decision to withdraw. Unless we have offered to collect the goods, we may withhold the refund until we have received the returned goods or you have provided proof that you have sent them back, whichever occurs first.

For other approved returns, the refund will usually be issued within 10 business days after approval.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at:

shop@wingmancreator.com

Exchanges

If you would like to exchange an item, please contact us first.

In many cases, the fastest option is to return the item you have and place a separate order for the new item once the return has been accepted.