Shipping policy
Shipping From
Orders are shipped from:
Wingman Creator di Pietro Leon Kiaulehn
Via Gorizia 4
38066 Riva del Garda
Italy
Order Processing
Orders are processed after payment has been confirmed.
If a product is in stock, we prepare and ship the order as soon as possible.
If a product has a specific lead time, pre-order date, or availability note, the information shown on the product page or during checkout applies.
If there is a significant delay with your order, we will contact you by email.
Shipping Costs
Shipping costs are calculated and shown during checkout before you complete your order.
The available shipping options may depend on your delivery country, package size, package weight, and courier availability.
Delivery Times
Estimated delivery times are shown during checkout where available.
For consumer orders within the European Union, delivery will be made within 30 days after order confirmation unless a different delivery time has been clearly stated on the product page, during checkout, or otherwise agreed with you.
Delivery times may vary depending on the destination, courier service, customs processing, weather conditions, or other circumstances outside our control.
Estimated delivery times are not guaranteed delivery dates unless they are expressly stated as binding.
If we become aware of a significant delay, we will contact you as soon as reasonably possible.
Your statutory rights remain unaffected.
Pre-order Shipping
Some items are available for pre-order. Estimated shipping dates are shown on the product page and in your cart at the time of purchase. These dates are estimates and may be subject to change. If the estimated shipping date changes significantly, we will notify you by email. Pre-order items ship as soon as they become available. If you have ordered both in-stock and pre-order items, your order may be shipped in multiple shipments.
Tracking
When your order has been shipped, you will receive a shipping confirmation by email if tracking information is available.
Please allow some time for the tracking information to update after the package has been handed over to the courier.
International Shipping
We may ship to countries outside the European Union.
For orders shipped outside the European Union, customs duties, import taxes, brokerage fees, or other local charges may apply.
These charges are the responsibility of the customer and are not collected or controlled by Wingman Creator unless clearly stated during checkout.
Please check with your local customs authority before placing an order if you are unsure about possible import costs.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is correct and complete before placing your order.
If a package cannot be delivered because the shipping address provided by the customer was incorrect or incomplete, or because the package was refused or not collected, we will contact you to arrange the next steps.
Additional shipping costs may apply in these cases.
Lost or Damaged Packages
Please inspect the package when it arrives.
If your package arrives visibly damaged, please contact us as soon as possible at:
Please include your order number, photos of the damaged package, and photos of the damaged item.
If your package appears to be lost, please contact us so we can check the shipment status with the courier.
For consumer orders, if the package is confirmed lost or damaged before delivery, we will help arrange a suitable solution, such as a replacement or refund where required by law.
This does not affect your statutory rights.
Contact
For any shipping questions, please contact us at: